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Configure a second screen

✨ With a second screen, you share your contents without hiding faces. You keep the conversation natural and gestures free.
Useful in client meetings, training, workshops, or remote assistance: simply drag and drop a share from the Companion, then place it on the second screen.


Cable connection

  • If the second screen is not touch-enabled, connect an HDMI cable from la Vitre's PC to the second screen's HDMI input. Plug in and turn on the screen.
  • If the second screen is touch-enabled (recommended)
    • Connect an HDMI cable from la Vitre's PC to the screen.
    • Plug in the touch USB cable (or "Touch") from the secondary screen to la Vitre's PC.
    • Cable connectors differ depending on screen models: USB-B (Touch) → USB-A from the PC, or USB-C → USB-C if the screen supports touch feedback via USB-C.
    • Use good quality adapters if needed.
  • Quick checks
    • The second screen displays an image when la Vitre is turned on.

    • In la Vitre PC's "Device Manager", an additional HID entry appears when the touch cable is connected.

      Gabarit_images_Docs.png


Windows settings

  • Layout and display mode

    • Go to settings then "System > Display"
    • In "Multiple displays", choose "Extend these displays" which will also extend touch usage. "Duplicate" mode limits touch to a single monitor.

    • Drag the screens in the diagram to reflect their actual on-site position.

      Gabarit_images_Docs-1.png

  • Assign touch to each screen

    • Open the "Control Panel" then go to "Tablet PC Settings".
    • Click "Setup", choose "Touch input", then follow the instructions by touching the indicated screen. Repeat for the other screen.

    • This step associates each touch layer with the correct monitor in "Extend" mode.

      Gabarit_images_Docs-2.png

  • Drivers and detection

    • Install or update your screen's touch driver if necessary.
    • If touch doesn't appear: go to "Device Manager > Human Interface Devices (HID)", disable then re-enable the touch device.


Configuration in la Vitre administration portal

  • Add and configure the second screen

    • Log in to the administration portal, then open the advanced settings for the relevant la Vitre.
    • In "Monitors", the second screen is detected and positioned according to the Windows configuration.
    • Enter its size in the dropdown list.
    • Set the second screen as default for document sharing.
    • Save, then restart la Vitre application.


  • Final test

    • The second screen no longer displays video stream from la Vitre.
    • Launch a document share from the Companion. Check that it displays on la Vitre, then drag it to the second screen.
    • Test touch on each screen to confirm.


Quick assistance

  • No image on the second screen
    • Check the power supply and the correct HDMI source on the screen.
    • Try another HDMI cable or another PC port if available.
    • In Windows display settings, check that the mode is set to "Extend these displays".
  • Touch doesn't work on the second screen or is on the wrong screen
    • Connect the dedicated USB cable for touch between the screen and the PC. HDMI doesn't carry touch on most screens.
    • Repeat the operations from the point above "Assign touch to each screen".
  • Touch only works by swapping primary ↔ secondary
    • Stay in "Extend" mode and redo the touch assignment. Avoid "Duplicate", which limits touch to a single monitor.
  • USB-C connection: image OK but no touch
    • Not all USB-C ports carry touch feedback. Use the touch USB-B → USB-A/C cable supplied with the screen.
    • If ports are limited, use a good quality powered USB hub.
  • After modifications, la Vitre application doesn't detect the second screen
    • Restart la Vitre application from the menu, then check the settings in the administration portal and the default sharing screen. Restart Windows if needed.
  • Reset
    • Unplug and reconnect the touch cable, then restart the Tablet PC "Setup" wizard. Restart the PC if necessary.


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