Contact support
✨ An idea, an issue, a need?
The whole team is available to help you find the most effective solution for your use of la Vitre.
Contact¶
For any question, feature request, or adaptation to your tools, please contact your Customer Success Manager or your sales contact.
You can reach us in French or in English:
- Via chat (from this Help Center or on lavitre.fr): it’s the fastest way—there will always be someone on the team to get back to you.
- By email, WhatsApp, or phone—whichever works best for you.
- If needed, you can also reach the reception desk at our Nantes office: +33 9 54 82 78 76.
If you are experiencing an issue, to save time, please indicate:
- the site concerned
- a short description of the symptom (e.g., no sound, error message).
You can also contact us via this form:
We’ll get back to you quickly, with the most appropriate solution.
Our response times¶
We do our best to be responsive and clear:
- Chat: usually a reply within a few minutes during our staffed hours.
- Email / form: most often a reply within the same business day.
We’re based in France (CET/CEST): if you’re writing from another time zone, there may be a slight delay, but your request is received and handled as quickly as possible.
💡 Most problems have a simple solution.
In the vast majority of cases, a restart or a quick check of the connections is enough. If needed, contact support for personalized assistance.Helping you get closer to what matters. We’re here to help.