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Help

✨ Find the answer in just a few moments to keep the experience going with la Vitre.
Start with the simple checks, then move forward step by step if needed.


Do you have a question about how to use it?

Understand: FAQ Features and usage to clarify use cases and features.

Need to fix an issue quickly?

Diagnose: Troubleshooting to check the key points and fix the most common issues.

Need personalized help?

Talk: Contact support to get support from the team in French or in English.

Good habits

Simple actions you can do in 1 minute to get back to a smooth experience if something goes wrong.

1) Check the volume

  • Adjust the volume in the “three dots” menu or on the Companion.
  • Note: the screen’s remote control does not affect la Vitre’s volume.

2) Check the space

  • Confirm that the correct space is selected.

3) Restart the application

  • Open the “three dots” menu, tap the version number 3 times, then tap “Restart”.

4) Check the connections

  • Make sure the camera, microphone, and speaker are properly connected and powered.
  • If you see “No signal”, try another HDMI input or another cable.

5) Test the connection (FAST)

  • Run the built-in test in the “three dots” menu, then note the bandwidth and latency.

If the issue persists, follow the detailed steps in Troubleshooting.

Supporting you

If the checks above aren’t enough, the whole team is here to help.

Beyond troubleshooting, we can organize demos, workshops, and presentations of new features, and advise you on day-to-day use.

Also, read the dedicated page: Our assistance.


✨ Missing information?
This Help Center evolves with your needs.

Let us know which terms, features, or use cases should be clarified, or contact support for personalized assistance.

Bringing you closer to what matters. We are enriching this resource together.