Skip to content

FAQ First installation

✨ First installation: the essential answers at a glance.
Your Vitre arrives ready to use and already configured: find here the most common questions, or what to do if something isn’t working.

If you are an administrator, the “Additional resources” section guides you to the admin portal and advanced settings.


Unpacking and startup

Take la Vitre out of the flight case

The equipment may vary depending on the models. Follow the video tutorial: la Vitre: Flight Case, opening.

Plug in the power cable and turn on the PC.

How do I turn on la Vitre?

Press the power button located on the PC at the back of la Vitre.

The screen turns on and automatically launches the la Vitre app.

Good positioning

Stand in the center, about 1.5 m away, for a natural rendering, with your voice and gaze at eye level.

You can also enable the “Show my return” option in the “three dots” menu of the toolbar on the right side of the screen. The preview window disappears by default after about 30 seconds, giving you time to position yourself properly.


First settings

Volume adjustment

Tap the “three dots” menu on the screen to display the volume bar. Each step is confirmed by a “ding”.

Note: the screen’s remote control does not affect la Vitre’s volume.

What types of connections are possible?

la Vitre works on a wired or wireless network. For a stable experience, prefer Ethernet or stable Wi‑Fi.

To go further: Check and change network .

Changing la Vitre’s name

Only an administrator can change the name.

  • Open la Vitre settings in the admin portal.
  • Enter the new name in the “Name” field, then save.

The change is immediate and visible on all la Vitres in the same organization. You can also choose the dot color to align the visual identity.


If the app doesn’t display as expected

The message “No signal” appears

The PC is not communicating with the screen.

  • Firmly reconnect the HDMI cable on both ends.
  • Restart the PC if needed.
  • Check the HDMI source in the screen settings.

Another message appears — what should I do?

Write down the exact message, then relaunch la Vitre or restart the PC. If in doubt, contact an administrator or support.

No one on screen: checks

  • Is the dot with your interlocutors’ la Vitre name visible at the bottom of the screen?
  • Are you in the correct space?
  • Is the network connection working?

No Internet connection

  • Check the RJ45 cable or Wi‑Fi settings.
  • Contact your network team if needed: the presence of a proxy can, for example, block la Vitre’s Internet connection.

Faulty audio or video

  • Check cable connections and wiring.
  • Relaunch the app or restart the PC.


Additional resources


✨ Missing information?
This Help Center evolves with your needs.

Let us know which terms, features, or use cases should be clarified, or contact support for personalized assistance.

Bringing you closer to what matters. We are enriching this resource together.